Thank you for choosing our handcrafted products. Your satisfaction is our priority and we want to make sure you are completely satisfied with your purchase. Here is our return policy:

 

1. Return Period: You have up to 30 days from the date of delivery to request a return of your purchased product.

2. Product Condition: To be eligible for a return, the product must be in original condition, unused, and in the original packaging.

3. Return Procedure: To initiate the return process, please contact us by email or phone providing your order number and a description of the reason for return. We will then provide you with detailed return instructions.

4. Shipping Charges: Return shipping charges are the responsibility of the customer, unless the product is defective or damaged upon delivery.

5. Product Inspection: Once we receive the returned product, we will carefully examine the condition of the product. If the return meets the requirements of our policy, a refund will be issued to the original method of payment or a merchandise exchange will be offered.

6. Return Processing Time: A refund or merchandise exchange will be processed within 5-7 business days of receipt of the returned product.

7. Custom Products: Customized products are excluded from our return policy unless they are defective or damaged.

8. Partial Refunds: In the event that the returned product shows signs of wear and tear or damage not due to shipping, a partial refund may apply.

9. Contact Us: If you have any questions or concerns about our return policy, please do not hesitate to contact us. We will be happy to help you.

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We are committed to ensuring a pleasant shopping experience and resolving any issues that may arise. Thank you for your confidence in purchasing our products.